Privacy policy
Privacy Policy
Last updated: August 22, 2026
PLAM HAIR operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). PLAM HAIR is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described below.
Personal Information We Collect
Depending on how you interact with our Services, we may collect or process the following categories of personal information:
- Contact information, including your name, email address, phone number, billing address, and shipping address.
- Payment and transaction information, including payment method, transaction details, payment confirmation, and other information necessary to process your purchase. Payment information may be processed by our payment providers.
- Order information, including products viewed, added to your cart, purchased, returned, refunded, or cancelled.
- Communications, including information you provide when contacting us for customer support or otherwise communicating with PLAM HAIR.
- Device information, including your device type, browser, IP address, network connection, and other technical identifiers.
- Usage information, including information about how and when you interact with our website and Services.
We do not intentionally collect information that is unnecessary for providing our Services.
How We Collect Personal Information
We may collect personal information from:
- You directly, when you place an order, contact us, subscribe to communications, or otherwise provide information to us.
- Automatically, when you browse or interact with our website through cookies and similar technologies.
- Our service providers, when they process information on our behalf to provide services such as payment processing, analytics, fulfillment, shipping, and customer support.
- Third-party partners, where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information to:
- Process and fulfill your orders.
- Process payments and provide transaction confirmations.
- Arrange shipping and delivery.
- Provide customer support.
- Process returns, refunds, and other transactions.
- Communicate with you about your orders or account.
- Maintain and improve our website and Services.
- Understand how customers use our website and improve the shopping experience.
- Detect, prevent, and investigate fraud, abuse, security incidents, or other unlawful activity.
- Comply with applicable laws and legal obligations.
- Send marketing communications where permitted by law and in accordance with your preferences.
- Deliver and measure advertising and promotional activities, including advertising that may be personalized based on your interactions with our website.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, measure performance, and support advertising and marketing activities.
These technologies may collect information such as your IP address, browser type, device information, pages visited, and interactions with our website.
You may be able to control certain cookies through your browser or device settings. Some website functionality may be affected if certain cookies are disabled.
How We Share Personal Information
We may share personal information when necessary to operate our business and provide our Services.
This may include sharing information with:
- Shopify, which provides the technology and infrastructure used to operate our online store.
- Payment providers, to process transactions securely.
- Fulfillment and shipping providers, to process and deliver orders.
- Technology and service providers, including providers of hosting, analytics, customer support, security, and other services.
- Marketing and advertising partners, where permitted by applicable law, to provide and measure advertising and marketing activities.
- Third parties when you request or authorize us to share information.
- Government authorities or other parties when required by law or necessary to protect our rights, customers, or Services.
- Successors or related parties in connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets.
Our service providers and partners may process personal information in countries other than the country in which you live.
Shopify
Our online store is powered by Shopify.
Shopify collects and processes personal information about your access to and use of our Services as necessary to provide and improve its services.
Information submitted through our store may be transmitted to and processed by Shopify and other service providers involved in operating our store.
You can learn more about Shopify's privacy practices through the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy
Depending on where you live, you may also have rights regarding personal information processed by Shopify. More information is available through Shopify's Privacy Portal:
Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We recommend reviewing the privacy policies of any third-party service you access through our website.
Marketing and Advertising
We may use personal information to communicate with you about products, offers, and promotions, where permitted by applicable law.
We may also work with advertising and marketing partners to display and measure advertisements, including personalized advertising based on interactions with our website.
You may opt out of promotional email communications at any time by using the unsubscribe option included in our marketing emails.
Depending on where you live, you may also have additional rights regarding targeted advertising or the sharing of personal information for advertising purposes.
You can manage applicable privacy choices through the privacy controls available on our website.
Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.
Data Security
We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.
The specific retention period may vary depending on the type of information and the purpose for which it was collected.
Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information in certain circumstances.
- Request a copy of certain personal information.
- Opt out of certain marketing communications.
- Opt out of certain targeted advertising or sharing of personal information, where applicable.
- Exercise other privacy rights provided by applicable law.
You may contact us to exercise applicable privacy rights.
We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
We will not discriminate against you for exercising privacy rights that apply to you.
Global Privacy Control
Depending on where you live and applicable law, we may recognize Global Privacy Control signals as a request to opt out of certain forms of targeted advertising or sharing of personal information.
Additional privacy controls may also be available through our website.
International Data Transfers
Your personal information may be transferred, stored, or processed outside the country in which you reside.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
Complaints
If you have a concern or complaint regarding our handling of your personal information, please contact us using the information below.
Depending on where you live, you may also have the right to submit a complaint to the relevant data protection or privacy authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and post the revised version on our website.
Contact
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us at:
PLAM HAIR
contact@plamhair.com